Do you work on the Red Sea?
Yes — El Gouna, Hurghada, Soma Bay, Sahl Hasheesh, Sharm and Ain Sokhna. Coastal visits are scheduled in blocks so several properties share the travel in the same week.
Is a sauna sensible in an Egyptian summer?
With a cold plunge beside it and the session in the evening, yes. Without cold water it is a hard sell from June to September, and we would rather say so than sell you a room you will not use.
Why is the service interval three months?
Dust and salt. A condenser on the desert edge blankets in weeks, and Red Sea salt attacks fixings continuously. Six-monthly service is a European interval and it does not survive here.
What does hard water do to a steam generator?
Scales it solid, usually within two years on untreated mains. We specify a softener or a documented descaling regime as part of the room and put the interval in the handover notes.
Can you build while our resort is full?
Yes — phased by room, screened behind dust barriers, noisy work in agreed windows. There is no closed season on the Red Sea to wait for.
Do you service equipment you did not install?
Yes, if parts are obtainable. Most of our service calls are for somebody else's installation.
Can a plunge tub go on a roof?
Only after the slab has been checked. A 900-litre tub is nearly a tonne on a small footprint and we will not put one on an unknown structure.
What is the payment schedule?
40% to start the drawing and order materials, 40% when panels leave the workshop, 20% on commissioning.