Does Nairobi's altitude really matter?
Yes, and more than most people expect. At 1,795 m we size the heater up a step and show the calculation. A cabin that never gets properly hot in the capital almost always has a heater quoted from a sea-level chart.
Do I need a chiller in Nairobi?
For a reliable 8 °C, yes, but a smaller one than the coast needs. For a shaded insulated tub at 14–16 °C, often none at all — and we will tell you that rather than sell you a machine.
Do you build at the coast?
Yes — Diani, Mombasa, Watamu and Malindi, to the full marine specification, with quarterly service including a corrosion inspection. Trips are scheduled in blocks so several properties share the travel.
Can a safari camp run this on solar?
Yes, with the heater and chiller sequenced so they never start together, and the plunge sized to the water budget rather than the brochure.
How often does it need servicing?
Six months inland, three months at the coast and in the bush. Coastal visits include a corrosion inspection; bush visits include a dust inspection and a filter change.
We are on a borehole. Does that matter?
For a steam room, a great deal. Rift Valley and coastal borehole chemistry varies enormously, so we test at the property before specifying the generator.
My existing sauna never gets hot. Can you fix it?
Usually, and cheaply. Nine times out of ten it is an under-sized heater. Replacing it in a sound cabin is a fraction of a rebuild.
What is the payment schedule?
40% to start the drawing and order materials, 40% when panels leave the workshop, 20% on commissioning.