Do you build outside Marrakech?
Yes — Casablanca, Rabat, Tangier, Agadir, Essaouira, Taghazout, Fès, the High Atlas and Dakhla. Trips are scheduled in blocks so several jobs share the travel in the same week.
How long does a private hammam take?
Eight to fourteen weeks from signed drawing. The tanking needs a full day between coats and hand-cut zellige cannot be hurried — those two set the pace, not shipping.
Is the equipment really duty-free?
European-origin equipment is, with a valid certificate of origin, under Morocco's agreement with the EU (trade.gov). VAT at 20% still applies. We quote landed, so it is already inside our figure.
Can you work while our riad or hotel stays open?
Yes — phased, screened behind dust barriers, with agreed noisy windows. Most of our hotel work is done this way.
What maintenance does a hammam need?
Tadelakt re-soaped once or twice a year, the generator descaled every three to six months on hard mains water, and a service visit every six months for commercial rooms. We put the intervals in the handover notes.
Do you service rooms you did not build?
Yes, if parts are obtainable. Most of our service calls are for somebody else's work.
Can zellige be used in a cold plunge?
Yes. It is glazed terracotta on a waterproof substrate and cold water is gentler on it than steam. The grout specification is the part that matters.
What is the payment schedule?
40% to start the drawing and order materials, 40% when panels leave the workshop, 20% on commissioning.