The questions we are actually asked
Continental answers first, then the questions that only come up in one country. If yours is not here, message us — we answer on WhatsApp faster than by email.
Which countries do you build in?
Morocco, Egypt, South Africa, Mauritius, Kenya, Tanzania, the Seychelles and Nigeria, each with its own workshop, trades and specification.
Is a sauna sensible in a hot country?
With a cold plunge beside it and the session in the evening, yes — and the contrast is exactly why it works. Without cold water it is a hard sell in most of Africa, and we would rather say so before you spend the money.
How do you size a heater?
From the cabin's insulated volume at about 0.85 kW per cubic metre, corrected for site elevation, with glazed area added at roughly 0.42 kW per square metre because glass loses heat far faster than an insulated wall. Then rounded up to a heater we can actually buy. The calculation is printed in your quote.
Why do you insist on the lid for a plunge?
Because it is the cheapest item in the project and the one that saves the most. It stops evaporation and solar gain and holds temperature overnight, so the compressor starts the day where it finished. A lid nobody lifts is a lid nobody uses, so we make them light.
What is marine specification, in practice?
A4 stainless for every fixing including the ones nobody sees, end grain sealed before assembly, ventilated voids under cabins, drained and vented cavities, a sealed filtered plant enclosure and a titanium heat exchanger in the water circuit. On any African coast it is standard, not an upgrade.
Can you work while a hotel stays open?
Yes, phased room by room behind screens with noise windows agreed in writing. Shoulder months are faster and cheaper if your calendar allows it.
Do you handle permits and approvals?
We prepare the drawings and the submissions: conservation consent where a facade is protected, body-corporate approvals with a plant position and a noise figure, and grey-water routes where we are building inside a national park or conservation area.
What happens if something fails?
A spares kit with part numbers is left on site at handover, and your team is trained to use it. Beyond that, service is quarterly on any coast and in dust, half-yearly inland, travelled in scheduled blocks so several properties share the journey.
Asked about Morocco
Do you build outside Marrakech?
Yes — Casablanca, Rabat, Tangier, Agadir, Essaouira, Taghazout, Fès, the High Atlas and Dakhla. Trips are scheduled in blocks so several jobs share the travel in the same week.
How long does a private hammam take?
Eight to fourteen weeks from signed drawing. The tanking needs a full day between coats and hand-cut zellige cannot be hurried — those two set the pace, not shipping.
Is the equipment really duty-free?
European-origin equipment is, with a valid certificate of origin, under Morocco's agreement with the EU (trade.gov). VAT at 20% still applies. We quote landed, so it is already inside our figure.
Can you work while our riad or hotel stays open?
Yes — phased, screened behind dust barriers, with agreed noisy windows. Most of our hotel work is done this way.
Asked about Egypt
Do you work on the Red Sea?
Yes — El Gouna, Hurghada, Soma Bay, Sahl Hasheesh, Sharm and Ain Sokhna. Coastal visits are scheduled in blocks so several properties share the travel in the same week.
Is a sauna sensible in an Egyptian summer?
With a cold plunge beside it and the session in the evening, yes. Without cold water it is a hard sell from June to September, and we would rather say so than sell you a room you will not use.
Why is the service interval three months?
Dust and salt. A condenser on the desert edge blankets in weeks, and Red Sea salt attacks fixings continuously. Six-monthly service is a European interval and it does not survive here.
What does hard water do to a steam generator?
Scales it solid, usually within two years on untreated mains. We specify a softener or a documented descaling regime as part of the room and put the interval in the handover notes.
Asked about South Africa
Do I actually need a chiller?
In a Cape or Highveld winter, for a 12–15 °C plunge, genuinely not. For 8 °C year round, or anywhere on the KZN coast, yes. We will tell you which before selling you a machine.
Does Johannesburg's altitude matter?
Yes. At about 1,750 m the air is thinner and the heater is sized up, the same correction we use in the East African highlands. It is shown in the quote.
Is load shedding a problem for this equipment?
Not any more — the country has passed 475 days without it. We use the backup hardware households already own for efficiency instead: the chiller on a backed circuit, the heater scheduled into your solar window.
Do you build outside Cape Town?
Yes — Johannesburg, Pretoria, KZN, the Garden Route and bushveld lodges. Trips are scheduled in blocks so several jobs share the travel in the same week.
Asked about Mauritius
Will a cabin survive a cyclone?
Anchored properly, yes. The tie-down detail is the first thing we draw, not the last, and on exposed sites an engineer signs it. We also retrofit anchorage to installations that never had any.
Do I need a chiller?
On this island, yes, every month of the year. The argument about winter water that applies in the Cape or the East African highlands does not apply here.
The villa is empty half the year. Is that a problem?
Not if it is designed for it: humidistat-controlled extract that runs unattended, a written shutdown routine, a caretaker checklist and, if you want it, remote temperature and leak alarms to your phone.
Why is the service interval quarterly?
Continuous humidity and salt. There is no dry month in which metal or timber gets a rest, so a six-monthly European interval does not survive here.
Asked about Kenya
Does Nairobi's altitude really matter?
Yes, and more than most people expect. At 1,795 m we size the heater up a step and show the calculation. A cabin that never gets properly hot in the capital almost always has a heater quoted from a sea-level chart.
Do I need a chiller in Nairobi?
For a reliable 8 °C, yes, but a smaller one than the coast needs. For a shaded insulated tub at 14–16 °C, often none at all — and we will tell you that rather than sell you a machine.
Do you build at the coast?
Yes — Diani, Mombasa, Watamu and Malindi, to the full marine specification, with quarterly service including a corrosion inspection. Trips are scheduled in blocks so several properties share the travel.
Can a safari camp run this on solar?
Yes, with the heater and chiller sequenced so they never start together, and the plunge sized to the water budget rather than the brochure.
Asked about Tanzania
Does a sauna make sense on Zanzibar?
With a cold plunge beside it and the session in the evening, yes, and guests use it every night. Without cold water it is a hard sell, and we would rather tell you that before you spend the money.
How much does the ferry add?
A leg, a schedule and a weather dependency. We price it as its own line, consolidate the whole project into one shipment and leave a spares kit, so a forgotten bracket is not a two-day round trip.
Can you build inside Stone Town?
Yes, and we do it regularly. Everything arrives by handcart and shoulder, panels are sized to the tightest turn in your lane, and anything visible from outside needs conservation consent, which we prepare.
Do we need a chiller at a highland lodge?
Usually not. At the Ngorongoro rim the nights are the chiller. For a true 4–6 °C ice bath a small machine still helps; for a 14–16 °C plunge the climate does it for free.
Asked about Seychelles
A lorry cannot reach our house. Can you still build?
That is normal here rather than a problem. We survey and photograph the carry route, size panels to the tightest gap and price the carry as its own line.
Do I really need a chiller?
Yes. There is no month in these islands when a tub holds plunge temperature by itself. We would rather tell you that before you spend the money than after.
Can you carve a plunge from a boulder on our plot?
Sometimes — it depends on the stone. We look at it before promising anything, and a carved basin on a suspended structure needs an engineer's sign-off first.
Do you work on Praslin and La Digue?
Regularly. Everything is consolidated into one shipment and dry-assembled at Providence first. On La Digue panels are built for handcart and bicycle, because that is what moves things there.
Asked about Nigeria
Will my inverter run a sauna?
Often, on a scheduled circuit. We work from your actual inverter, battery and array figures rather than guessing — and where the honest answer is no, we say so and offer an infrared cabin or a smaller cabin with a 6 kW heater instead.
What happens to the plunge when the grid drops?
Nothing, if it was designed properly. An insulated lidded tub holds temperature for many hours and the unit restarts by itself — provided the circuit is on the side of the board the changeover feeds, which we verify physically.
Can a plunge go on a penthouse terrace?
With an engineer's opinion on the slab, a checked or renewed waterproof membrane and a designed discharge, yes. Without the structural check we will not quote it at all.
Do we need a chiller in Lagos?
Yes, in every month. Nothing here cools to plunge temperature by itself. Abuja and Enugu give the machine slightly easier nights, but they do not remove it.